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Dossier

Volume 2 Issue 8

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September 28, 2004

In This Issue:

 

7 Keys to Surviving Budget Season

4 Rules to Keep MarCom Projects on Schedule

Dear mAc:  What is a DDOS Attack (and why do I care)?

Word of the Day

Next Issue: More on Marketing Plans and Budgets

The Publishers

7 Keys to Surviving Budget Season - Steve Knowles

It's that time of year again - time to prepare next year's Marketing budget. Of course, budget planning sometimes seems like a year-round process, as you introduce new programs to counter competitors' moves or economic changes - and modify your budget to cover the changing costs.

But Budget Season is special - concentrated and intense, and it comes just when you have to deal with other important matters (like end-of-year objectives!).

Still, the budget planning exercise your company goes through over the next few weeks is critical - it will determine what you can achieve next year. So, here are seven key tips to make sure you survive Budget Season - and get the budget you'll need to succeed in the coming year.

Tip 1    Budget Time is Planning Time

You can’t develop a marketing budget without developing some level of plan for using the money. And, a Marketing Plan must include budget impacts. To be blunt: a Marketing Plan without a budget is just wishes and dreams; and a budget without a plan is a lot of money ready to disappear, fast!

So, the first key to success is to develop both your Marketing Plan and your Marketing Budget, together. That may sound like more work - so see the next tip.

Tip 2    Develop a "Goldilocks" Marketing Plan

The second key will help you downsize your Plan a bit. Focus on the pieces of your Marketing Plan that are critical to developing a successful budget for next year. Remember how Goldilocks found the porridge that wasn't too hot, not too cold, but "just right"? Well, you need a Marketing Plan that isn't too detailed or too high-level - but just right.

A comprehensive Marketing Plan will cover three broad areas: Market Definition, Product Definition, and a Communications Plan. Early in a company's (or product's) life cycle, the focus is on Market Definition (and sizing!) and Product Definition; the Communications Plan is often deferred or pretty speculative.

But during Budget Season, your focus should be on the Communications Plan and, within that, on the programs that will most impact the budget. You generally already have the info you need about the Market and Product - revenue goals, average selling price, target market and sales cycle. These are usually enough to plan the budget you'll need for the programs that will meet your goals.

Tip 3    Separate Personnel and Programs Costs

Narrow the focus of your Budget planning by putting most of your effort into your Marketing Programs Budget, rather than your Personnel Budget.

Personnel costs tend to be fixed, which makes Personnel costs very predictable. You can easily (and quickly) project your Personnel Budget needs by looking at last year's budget, and factoring in adjustments for raises and any new positions. (If you're starting from scratch, use a good salary survey or recruiter to ball-park salaries. And don't forget to factor in "fully burdened" costs for benefits, equipment, etc. - ask your CFO for guidelines.)

Programs costs, on the other hand, are highly variable. The Programs budget is bigger, much more flexible - and much harder to predict. This often makes CFOs and CEOs - and Marketing VPs! - nervous, so you'll have to show you know where the money is going.

Your Marketing Programs budget is determined by your Communications Plan: how many ads, tradeshows, direct marketing campaigns and product rollouts, etc., you'll execute, so you need high-level plans - sizing, not detail - for these activities.

So, focus on your Marketing Programs budget during Budget Season - and have enough backup detail to justify your budget request.

Tip 4    Don't Over-Negotiate

You'll have to negotiate several different deals to execute your Communications Plan. It would be difficult, if not impossible, to do them all in the midst of the frenzied Budget Season. Fortunately, there's no need to.

Your goal is to be certain your budget is sufficient to execute the programs you've planned. No one is going to complain if you are able to negotiate an even better deal when the time comes - but you will be expected to accomplish what you said you'd do, with the money you've got.

So, you can use standard pricing for many budget items for now. For example, it's enough to use the standard media guide rate for the number of insertions you want to run in a publication, even though you can probably negotiate a better rate later. Or, if you're budgeting for tradeshows, you should know if you'll be using a custom rental, or building your own booth, and the size you want - but you don't need to have all the design details worked out yet.

On the other hand, this can be a good time to negotiate some costs. For example, you may be able to negotiate a very good price for key media buys at the end of the year, especially if it's the end of their fiscal year, too.

Tip 5    Respond Quickly to Change

The budget planning process is an iterative negotiation. You'll submit your initial Budget (and Marketing Plan), and then you'll be asked to make changes (usually, but not always, to reduce expenditures). This cycle will probably be repeated more than once. You can justify the budget you'll need by responding quickly, with a solid budget and plan.

To accomplish this without making budget preparation a second career, submit an initial Marketing Communications Plan with your initial budget. This makes it easy to understand your proposal. (Note: clearly mark this plan "DRAFT - Subject to Final Budget Approval".)

Prepare your Marketing Programs Budget on a flexible set of linked Excel spreadsheets that allow quick and easy revision, and automatically roll the programs up into a management summary view. (They don't want to see all the detail you need to develop the budget - but you'll have it if they ask.)

Turn in updated budget numbers with each revision, but don't update the full Marketing Communications Plan - just make notes on the budget spreadsheet and/or summarize the changes in your cover letter. Once the final Budget is approved, update your final Marketing Communications Plan.

Tip 6    Think "Training Camp"

Budget Season can be frustrating - it seems like a lot of hassle just when you really need to focus on executing year-end programs. And the multiple revisions, short deadlines, and inter-departmental battles can seem… "unproductive".

But this is nothing compared to the pressure of reacting to market changes or competitors' flanking strategies while executing your marketing plan. Then, you really will need to "change the tires while the bus is moving" - and the tools and techniques you've developed in the relatively friendly confines of Budget Season will enable you to react more quickly, more effectively - and more successfully - than the competition.

So don't get discouraged - remember that this exercise will prepare you and your team for the real competition to come!

Tip 7    Use These Keys and Succeed

There seems to be some sort of "rule" that you always need seven tips in an article - something to do with the Feng Shui of authorship, no doubt! But this may be the most important Key of all: the six "battle tested" keys above will help you create the plan you need in the time you have - but they won't do you any good unless you use them!

So follow these 6 (or 7) Keys, and you'll be able to survive Budget Season - and get the Plan and Budget you need to succeed next year.

Want more great tips? You can get our free white paper, Surviving Budget Season, loaded with more tips, at www.MarketingAcumen.com/offers/Budget1001wp...

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MarCom MasterCourse!

In the San Francisco area? Spend a 90-minute working lunch with us on Oct. 14 and learn how to get the most from every MarCom dollar. Sponsored by our partner Speedway Digital Printing, so no charge to you! Click for more info...

A/C: "Additional Charges," added by your agency on top of the original project estimate, when the project scope changes. More feared than the Raptor (see last issue), A/Cs are also often the result of indecision, unclear objectives, or missed deadlines by the internal project team - hence the critical importance of the Creative Brief and Project Plan!

4 Rules to Keep MarCom Projects on Schedule - Maria Lopez-Knowles

Last issue we talked about the creative brief or platform, and the significant role it plays in the development of each and every major MarCom deliverable. In this issue we'll discuss how to keep your project ont schedule.

Once you've secured the approval to deliver a MarCom element, one of the first queries posed is: When can I see the project schedule?  Having developed and managed many project schedules in my day, there are some pieces of sound advice that I'd like to share with you.

Rule #1: Prior to finalizing a project schedule or plan, make sure that you have a clear understanding of who is involved in the approval process.  It's always amazing to see what happens to a project when there isn't a clear understanding of who 'signs off' on each and every stage of its development.

When I was on the agency side, I never had a solid understanding of why this could delay projects indefinitely, cancel them completely, or simply make them a lot more complicated than they needed to be.  When I moved to the client side, I quickly saw how political projects can become, and how highly visible MarCom projects (like logo, tag-line, ad campaign, website design, general look & feel, positioning) become that much more attractive to everyone in an organization.

So to avoid headaches down the road, determine early on who is involved in the approval process (and at what stages - e.g. all or some).

Rule #2: Make sure you understand the work schedules of those involved in the approval process. Often, a project schedule will be developed, and then the key folks responsible for signing off on a stage of the project are either on vacation or working from a remote location where there's no possibility of them reviewing a concept or comp.

This can delay projects, cause A/Cs (additional charges), and most importantly - cause missed deadlines.  That's never good and will only lead to finger pointing and loss of credibility.

So Rule #2, make sure you have a clear understanding of work schedules for those who will need to sign off on a project.

Rule #3: Make sure that your internal target audience (those who are reviewing the stages of the MarCom project) understand what they are looking at, including the terminology used surrounding what they are reviewing.  This is pretty obvious, but it gets overlooked many times.

If you are sending a brochure concept to a V.P. of Professional Services who's never seen one, he/she may not know what they are reviewing and may get very confused and frustrated - delaying the approval process as well.

So make sure, when you send things out for review, that you send an explanation of the 'thing' along with the 'thing'.  Or, walk all of the members of the approval team through what they are going to be reviewing during initial meetings of the MarCom project team.

And finally, Rule #4: Distribute the project schedule to those involved in the approval process in their preferedl format.  What does that mean?  Well, it means that if your VP of Sales doesn't have, or doesn't use, Microsoft Project, don't send him a Project Plan in Microsoft Project.  Send it to him in Excel, or in a Word document, or even email updates.

You'd be surprised at how many times folks won't review something on time because they aren't comfortable with the application they would need to use.  So know your internal market as well as your external one!

Best of luck in your project scheduling.  If you need help in developing schedules, our MarCom Acumen Project Plans contains 18 project plans designed for marketing professionals.  The projects plans include everything from branding development, to look & feel, to press kit and ad development. And yes, they include email Project Briefings as well as Microsoft Project templates! Visit www.MarketingAcumen.com/ProjectPlans for more information…

Dear mAc

Q: What is a DDOS Attack (and why do I care)?

A: A Distributed Denial of Service attack - or DDOS - is an attempt to shut down a server by swamping it with a flood of simultaneous requests sent by hundreds of thousands of virus-infected computers. There is no threat to data or security, but the server can become unavailable due to the shear mass of fake requests.

Why do we care? For 2 weeks in September, one of the largest credit card processing sites on the web, Authorize.net, was hit, making it impossible to approve orders from thousands of web sites - including ours! - even though there was nothing wrong with our server!

All is well now - but if you ever have a problem with our online order system, you can always order by phone (510-547-6191) or print out the order form and fax it to us at 510-547-2581.

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